IOC Coordinator

Vantage Airport Group
is a privately owned, industry-leading investor, developer, and manager of
airports and transportation infrastructure around the world. Our current
network is composed of 12 active airport and rail station operations, in locations
ranging from large capital cities and tourist destinations to smaller
destinations in the U.S., Canada, the Caribbean, and Europe. These include the
$5.1B redevelopment of LaGuardia’s Terminal B in New York, and major
concessions redevelopment projects at Chicago’s Midway International Airport,
and the new terminal at the Kansas City International Airport.
For more than 27
years, Vantage has been making airports more efficient, profitable,
sustainable, and connected to the communities they serve. We have earned
international recognition in areas such as design, finance, operations, and
sustainability while delivering award-winning commercial programs and passenger
experience. Millions of passengers travel through the Vantage network on an
annual basis, and we are poised for continued growth. Passionate about People,
Place and Performance, our success lies in the strength of our global talent, a
team of some of the world’s most respected industry professionals.
We are excited to be
part of another significant redevelopment project.  As part of JFK
Millennium Partners (“JMP”), the preferred partner of Port Authority of New
York and New Jersey, Vantage has been selected to design, build, finance,
operate, and maintain Terminal 6 and 7 at John F. Kennedy (“JFK”) International
Airport. For this project, Vantage has partnered with American Triple I (ATI),
a 100% minority and woman owned investor and developer, and RXR Realty, a
leading New York commercial real estate development firm, with AECOM Hunt as
the design-build team. The project is to proceed in two phases of construction,
with the first phase to include the development of the new Terminal 6 headhouse
and departures area on a vacant site adjacent to the existing Terminal 7.
Once that has been completed, JMP will demolish the existing Terminal 7 and
construct an additional five gates, after which, JMP would then manage, operate
and maintain the new facilities.
The Role
The Integrated
Operations Centre (IOC) Coordinator, is responsible for the day to operation of
Terminal 7, including gate planning, terminal coordination, trouble-shooting
issues, monitoring critical systems, responding to calls from stakeholders,
including airlines and dispatching resources as needed as well as conducting
terminal and safety inspections.
Major Duties and Responsibilities
– Gate planning, ground to aircraft
communications and ramp coordination
– Ensuring flight information screens
are updated as required and terminal communication
– Responds to
    –  Terminal
and airside events including breaches and guest services concerns
    –  Operations
Center calls, emails from customers, airport tenants and government agencies
– Coordination with on-site
government personnel to help resolve concerns relating to terminal operation
– Curbside and airside management
– Maintaining records of all
incidents in the electronic Operations log, and analyzes Operations log entries
to identify areas for improvement to the overall customer experience
– Identifying and reporting any areas
of under performance
– Monitoring BMS, FAS, SCADA and
other systems for alarms, trouble and status as required
– Fielding support calls from
terminal stakeholders
– Creating, managing and tracking the
status of work orders in applicable system
– Other duties as required or assigned from time to time
 Education and qualifications
– Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting
– Experience working effectively in a regulated environment
– High school graduation; relevant university or college degree preferred
– Excellent written and verbal communications combined with critical thinking skills
– Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks
– Ability to work in a high-pressure environment and diffuse and manage situations
Primary Work Location: Terminal 7 – JFK Airport, NY

Employee Status: Regular Full Time

Job will remain open until filled

You have:
– A preference for working with an entrepreneurial,
fast-paced team
– Demonstrated business acumen coupled with strategic,
analytical and creative skills
– Strong computer and presentation skills
– A passion for learning
– Ability to carry/lift, move, transport and position
items weighing up to 50 lbs

You are an independent self-starter, calm
under pressure and you are motivated to apply your practical experience,
technical expertise and innovative ideas to the success of the project.

In addition to a competitive compensation and
benefits package, career progression, and access to a global team of talented
professionals, we are growing and offer boundless opportunities to make your
mark.  If you share our sense of adventure, come, and join us for the

Please visit our Careers page at and follow prompts to apply with your cover letter and résumé.

All qualified candidates who are legally
entitled to work in the US will be considered.

At Vantage Airport Group, we seek and welcome
unique backgrounds, perspectives, experiences and skills. As a global
organization, we are always looking for differentiated points of view. We know
that a diverse, inclusive and empowered workforce is essential to our shared
success, and we invite you to join us for the journey.

For more information about Vantage Airport
Group, please visit:

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