Suburban Pest Control is an innovative company in the Westchester County and NY Metro area; we are committed to providing the best solution to a pest-free environment.
As a third-generation family-owned business, we value our employees and customers alike. We’re passionate about fostering an environment that allows all contributing team members to experience meaningful work and have time for meaningful relationships through teamwork, flexible systems, and professional as well as personal development.
As an Customer Service/Account Manager(Commercial & Residential Accounts) is typically in charge of building positive relationships with clients through efficient customer support and services.
Their responsibilities include:
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Enjoys talking on the phone and is selling solutions.
Creative with a problem-solving mentality and CAN-DO attitude.
Must be a clear communicator with the ability to connect with others easily.
Should be able to function independently but also be a team player that shows
dedication to the company and customers.
Must have a G.E.D. or equivalent and a proven stable work history of 3-4 years
with 2 years of sales.
Good understanding of sales principles and customer service practices.
Training for the position consists of:
On-the-job training to learn the CRM, Sales process, Videos, written processes, and phone system.
Full Comprehensive Classroom and on-the-job training (No experience necessary).
Sales incentives – The sky is the limit.
401K and Health benefits.
At Suburban Pest Control, we believe in equal opportunity for everyone.
Please click the link below to apply directly on our site.