Spanish Speaking Communication Services Representative

Speaking Communication Services Representative

Date: 06/03/2024

New York, NY

of Pay: $17.50


  • Respond to
    enrollment services calls, respond to questions, mails information in
    response to requests, and refers callers in the event of problems or
  •  Educates
    clients on managed care.
  • Assesses
    client’s health care needs and assists clients in choosing a health plan.
  • Maintains
    updated knowledge of the New York Project.
  • Assists clients
    in enrolling/disenrolling in health plans.
  • Receives and
    sorts enrollment/disenrollment forms.
  • Reviews
    enrollment forms for accuracy and completeness.
  • Processes
    enrollment/disenrollment forms.
  • Sends necessary
    letters to clients.
  • Raises issues
    of concern and/or problems to the attention of the Central Operations
  • Performs
    managed care education and enrollment services when call volume warrants.
  • Assists or
    performs mailroom functions, when assigned.
  • Meets all
    standards established for this position as outlined in the attached
    performance criteria.
  • Performs other
    duties as may be assigned by the Call Center Supervisor or management.



  • College degree
    or equivalent experience
  • Knowledge of
    the community to be served.
  • Experience
    making presentations to groups.
  • Ability to
    follow directions; ability to handle pressure.
  • Excellent
    organizational, interpersonal, written, and verbal communication skills
  • Ability to
    perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to
    successfully execute many complex tasks simultaneously.
  • Ability to work
    as a team member, as well as independently.
  • Computer
    Literacy required.
  • Proficient in
    Microsoft Office Applications such as Excel, PowerPoint, and Word.
  • Preferred
    qualifications include two years of human services experience; or
    experience dealing with the public; and fluency in commonly spoken





Salary or Hourly Rate